It’s not easy to find real best practice advice for e-Invoicing and supplier enrollment. This extract from The Supplier Engagement Handbook describes recommended steps on how to offer suppliers that send a high volume of invoices or have complex organizations a more consultative enrollment approach.
e-Invoicing – high-touch enrollment of suppliers
Accurate contact details
Before starting a communication effort, it is important to have accurate contact information. Ideally, this includes up-to-date details for sales contacts and the people in billing and collections. No one is happier to accommodate your needs than your sales contacts; use them to your advantage.
Creating a comprehensive and coordinated strategy is essential and must take into account all your stakeholders. A common pitfall is to solely focus on the messages to suppliers. It is just as important to communicate the vision and objectives of the program within your own organization to achieve the necessary buy-in and support.
Use a careful mix of channels and media to communicate both internally and externally, including your website, intranet, press releases, social media, posters and existing newsletters.