Posted at 10:30h
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The Rest
by Pete Loughlin
Do You know Who I Am?
Have you ever had this experience - in a bank perhaps. You have a query over a payment or a transaction on your credit card payment maybe – and you get treated like a mere mortal. Yet you have your mortgage, your pension savings, your investments – all with that bank – and they still talk to your like – well like any ordinary customer. You want to say “Do you know who I am?” but you don’t want to sound like celebrity throwing a tantrum. The fact is the voice in the call center doesn’t know who you are and probably doesn't really care.