Electronic Invoicing

27 Apr

Posted at 08:47h in AP Automation, e-invoicing, Electronic Invoicing, Social Media by
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Bloggers and tweeters don’t go too far off piste normally but there is nothing quite like sub-standard telco customer support to drive even the most focused to go right off topic and declare their frustration at their mobile phone operator or ISP. Customer support only needs to be a little bit wrong to make a dramatic difference to user experience and we are all so used to expecting best in class service that even a 10 minute wait to be dealt with by a call center can get us really piste off. It’s not just consumers that need to be kept happy. Business software needs to deliver a great user experience too. OB10 will hold their hands up and admit that their customer support hasn’t been their strong point in the past and that’s why they’ve invested heavily in customer experience. Their newly unveiled portal is a massive improvement both in substance and style.

18 Apr

Posted at 08:19h in e-invoicing, Electronic Invoicing, Intelligent Data Capture by
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A torrent of tweets amplified one another over the last few weeks about the apparent enormous current interest in e-invoicing in the United States. Apparently, 42% of companies – a sizable proportion by any standard – are evaluating their electronic invoicing options. They were all quoting from the very fine report published recently by PayStream Advisors’ e-invoicing Adoption Benchmarking Report. But unlike the many tweeps who were excited by this, I was a little underwhelmed and in my opinion, there was some much more interesting revelations in the report.

27 Mar

Posted at 18:57h in e-invoicing, Electronic Invoicing, Financial Supply Chain Management, Supply Chain Finance by
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There has been some criticism of OB10's user interface and so their users are likely to be pleased at the announcement today of a new version of their portal which, according to the press release, will "enhance the user experience, bring further efficiencies and transparency to the purchase-to-pay process, and deliver ground-breaking new services."

26 Mar

Posted at 09:19h in Compliance, e-invoicing, Electronic Invoicing by
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Last week, I had the great please of speaking to Markus Hornburg, Vice President Product Development & Compliance at OB10, a real expert on e-invoicing compliance, about his views on e-invoicing compliance. I can claim some expertise on e-invoicing but it’s quite humbling when you chat to someone with really deep global expertise on a particular subject. And Markus can claim just that. His experience goes back to the late 1990s when in Switzerland, he played a part in establishing the first electronic invoicing legislation in the world. He's been with OB10 for over 5 years now. I’ve always viewed compliance as being one of OB10’s strength. It was one of the central pillars of the OB10 proposition when they were first founded and so I was interested to hear Markus’ views on the approach that the plethora of newer players take to compliance, on the European Union post 2013 and on the challenges of using e-invoicing globally.

18 Mar

Posted at 03:37h in AP Automation, e-invoicing, Electronic Invoicing, Purchase to Pay by
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This week I had the privilege to see a demonstration of a technology that is going to fundamentally change accounts payable. Kofax announced the acquisition of Mobiflex in December last year. They announced at the time that this would bring Kofax Capture to remote workers allowing truck drivers, field engineers, architects and insurance claims assessors to capture data from documents in the field. We wrote about it here and I have to confess I was skeptical. But, after seeing the demo, skeptic no more. From an AP automation perspective, Kofax Mobile Capture is even better than even Kofax know. And here’s why.