Today we're delighted to welcome a post from Christian Hjorth, CCO at Tradeshift
There once was a time in business when you bought a box, it did what you expected until it became obsolete and then you bought a new one. The key functions of your company were essentially run by equipment and (often-expensive) experts in-house who knew how to get the most from it.
Of course, the cloud has changed all that - and while I’m sure we don’t need to go into the full history of that here, there is one aspect of this shift that is becoming more and more important. When you’re talking about software-as-a-service, it’s nothing without consistent and improving service.