e-invoicing

Small business can be forgiven. When you start a business you want to get it right and there isn't always the time to understand why you do all things you do. You need a website. Why? Because you do. And a twitter account and a Facebook page.  And you need an office and a store with a shop window display and an accountant and letter-headed paper and business cards. Still don't quite know why but better safe than sorry. Big business should know better but despite having years of experience, industry expertise, resource and time to deliberate on what really makes sense for their business, many continue pointless practices and, in many cases, they don't even know why they do them. These are my top 4 pointless business practices

New York - the lights, the excitement, the glamor, the Post Office. A compelling argument for electronic invoicing. [caption id="attachment_7294" align="aligncenter" width="540"]This Post Office in the heart of Manhattan is open for business This Post Office in the heart of Manhattan - one of the busiest and commercially vibrant cities in the world - is open for business. I stood in line for 45 minutes to buy a stamp.[/caption]

This is an important piece of research. For the first time, independent evidence points to a rapid growth in the adoption of e-invoicing and a significant change in the motivation for implementation. A wide range of organizations, from SMEs to large global businesses were surveyed in 2012 to understand their experiences and aspirations for payment technologies. Some of the results of the research  are, to be frank, predictable, while others were a surprise. Overall, the research paints an optimistic picture for technology vendors and their clients who are benefiting from their solutions.

I often recall the image of the Dickensian bookkeeper when I look at an AP department. In the 19th century, ledgers were hand written with quill and ink, sometimes in triplicate, which meant doing the same things, literally, again and again. Today, we still have pieces of paper to record the details of a business transaction. In an age when we can trade coffee, oil and pork bellies in the blink of an eye - in an age when even pre-school kids are computer literate - what place is there for paper?

One of the difficulties that analysts have is moderating their tendency, out of enthusiasm, to exaggerate the claims that vendors make. They want to report exciting things, things that people want to read. It’s all the more difficult because we all know that the vendors use marketing license in spades when they brief analysts. But the implications of the news announced today are difficult to exaggerate. Tradeshift have got a new investor. Intuit, the engine behind QuickBooks, the people that support 5 million small and mediums sized businesses in the USA, have partnered with Tradeshift. What does this mean? It means that Tradeshift’s network is now the biggest in the world.

Everyone agrees it seems. The case for implementing inbound e-invoicing is compelling. It is a simple matter of common sense. Replacing an inefficient paper process with an automated electronic process will generate savings and in the current economic environment, who would argue that it was not a good idea? It isn’t even that technically complex. What could possible go wrong?

We often use Latin America as an exemplar. I’ve used it as such but I have to say, I shouldn’t. “Europe should follow the lead of Latin America and mandate e-invoicing”. This is really the shorthand version. The long hand version is much more complex and it’s worth taking a little time to understand why Latin America is so different from Europe and North America so that we don’t just learn lessons, we learn the right lessons.