Posted at 13:22h
in Purchase to Pay
We’ve all seen it at the airport check-in. Mr. More-Important-Than-Everyone-Else complaining about something or other. He’s late to board and they won’t let him on. Maybe he’s exceeded his luggage allowance, or, best of all, because he’s a frequent flyer, he wants an upgrade. “I fly with you all the time.” “ I’m a personal friend of your CEO.” ” Do you know who I am?!”
I was once given a master class in how to get upgraded on a flight. It was from a colleague, a professional buyer, who bet me he could get his sister a business class seat on a coach class ticket. I paraphrase the conversation for brevity but this is how he approached the check in.