Purchase to Pay

A major shift in the way P2P departments collaborate has been highlighted in a new survey conducted by Accounts Payable News and sponsored by Basware. The survey highlights the introduction of Heads of P2P, or Global Process Owners as a key driver of this change. Over 58% of departments now work closely together, resulting in increased organisational level recognition for Accounts Payable (A/P) departments. The survey found that collaboration levels were also enabled by an increase in the application of automation solutions and technology, with 43% now using einvoicing, a 6% rise over last year. Despite this, those operating in an almost entirely automated environment remain in the minority, with fewer than 11% of organisations doing so.

There are lots of reasons to do e-procurement but most of the stated reasons are not the real reason at all. Indeed, most of the reasons stated for implementing e-procurement are impossible to deliver. But there is one very good reason to implement e-procurement and oddly, the functionality that delivers it is usually not available from the e-procurement vendors.

I've been working with e-procurement in a wide variety of guises and in many different organizations for nearly 20 years. Before the widespread use of the internet there were some proprietary on-line purchasing systems that were, by and large, the same as a modern incarnation of a web based e-procurement system. And they all have one thing in common - they don't work. To be fair, they're getting better but still, most implementations are an expensive set of broken promises. It's not always the technology that's at fault - sometimes it's the promises that are wrong - expectations are set unrealistically. Or its the functional design that's wrong - business requirements ignored or misunderstood. And it's such a shame because e-procurement was such a good idea. So what's gone wrong?

I'm a big advocate of KPIs and I'm a stickler for a sound business case. I don't do anything without a plan and there's no resource more valuable than a good project manager. To invest resources, whether it's time, money or both, without understanding and quantifying the expected outcome, without understanding your route map and without measuring results against a plan is a sure route to disaster. No-one plans to fail - they just fail to plan. This is what the rule book says and I've always told myself that this is the way it should work. In all honesty, I'm just repeating what I've been taught by others. It's what older, more experienced people always said - it seemed to make sense. It's the received wisdom that has become a part of the way I do things - but I've never believed it. Not really. And here's why.

New York - the lights, the excitement, the glamor, the Post Office. A compelling argument for electronic invoicing. [caption id="attachment_7294" align="aligncenter" width="540"]This Post Office in the heart of Manhattan is open for business This Post Office in the heart of Manhattan - one of the busiest and commercially vibrant cities in the world - is open for business. I stood in line for 45 minutes to buy a stamp.[/caption]